8999 Palmer Street River Grove, IL 60171
Hours: Mon - Fri | 8AM - 5PM (CST)
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Terms and Conditions
1. All shipments are F.O.B. our warehouse in River Grove, IL. All freight charges are paid by the customer.
2. Items are shown in full case quantity. Inner packs are shown when available on most but NOT all items. Ask your Regent Products Sales person for information on half case quantitiies. For special pricing call your salesperson. Case packs are shown next to each description. Use the quantity of pieces in the case pack as your amount ordered. For multiple cases please order in total piece quantity.
3. Our Minimum order requirement is $750.00
4. We sell wholesale only and are not open to the Public. You must have a state sales tax number or tax-exempt number to purchase.
5. We do not guarantee freight rates. Depending on where your order is shipping, we may use UPS, a local carrier or for larger orders an over the road trucking company. If you have a preferred trucking company, just let us know.
6. Payment Terms: Regent Products accepts all major credit cards, Money orders, cashier's checks & wire transfers.
A. Proformas: If prepayment is not received within 30 days your order will be automatically canceled. Sorry, no C.O.D. shipments.
B. Open Account: Customers may be eligible to receive Net 30 day terms upon Credit Department approval. A completed credit application is required listing bank information and three trade references.
C. Credit Card Payments: Regent Products accepts all major credit cards, Money orders, cashier's checks & wire transfers. In order to continue to provide quality opening price point merchandise at an affordable price effective May 15, 2016 we will add a 3% processing fee added for all payments made via credit card. This processing fee will be waived for any customer who either pays in advance or within 5 days of invoice date. Payment can be made via check, wire transfer or ACH without processing fee.
7. Regent Products Corp. reserves the right to charge a 15% restocking fee on any pulled order that is canceled or refused.
8. No product return will be accepted without prior authorization. You must have a "VALID" return authorization number or the merchandise will be refused. Any returned merchandise must be returned with an explanation and documentation on company letter head expalining the return.
9. All orders placed "On-Line" require 48 Hours to process. If you are requesting "Next Day" pick-up, please contact our Customer Service Department or your Salesperson at 708-583-1000 after placing your order on-line to make arrangements.
10. Regent Products does not guarantee sales and does not honor and will not allow automatic RA (return authorization) numbers.
11. Upon receipt of merchandise, customers must count cases and inspect for damages. Any damages or shortages must be noted on the trucker's delivery receipt for a claim and reported within (48) hours of receipt.