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Privacy Policy

Updated 09/28/15

 

Regent Products Corp. respects and understands privacy concerns that may arise. Our privacy policy is intended to offer an explanation on how we collect, and handle your information we’ve collected.

If you have any questions, or want further details about this policy, please contact us

  • By e-mail at: sales@regentproducts.com
  • Phone at: 708-583-1000 ext 274 our business hours are 8:00am-5:00pm M-F (CST)
  • By mail at:  Regent Products Corp 8999 Palmer Street , River Grove, Illinois 60171
    Please make sure to include your contact information.

To Whom this Statement applies
Customer and Potential customers please read this privacy policy because some of this information might apply to external issues outside and beyond the use of this website.


What Information do we collect?
We collect various types of information depending on your use of our site.


When you become a Regent Products Corp registered user
We initially ask for your name, phone number, e-mail and zip code during your first registration with us on our home page. This allows us to immediately respond to you through e-mail and tells us geographically where you are located so a salesperson can be assigned to follow-up with you. When requesting our catalogs our registration asks for a few more details so we can better serve your needs according to the type of business you may have or plan on opening. Other information for example: product category interest, business type and store size information is gathered to enhance your request and timeline for product needed. Any information collected with detailed questions and category interests is strictly to help us offer services and products that may be of interest to you. However, we will respect your decision if you decline to answer.


When you order from us
We collect your name, billing address, shipping address, e-mail address, phone number, credit card number (including expiration date and security code) and promotional coupon number [if any]. We will also retain a record of your purchases and credit card information for future billing use. If you ask us to NOT retain that information we will delete it upon your request after the completion of your sale.
Maintaining security of your personal information is a high priority to us, so we have taken numerous steps to ensure that it is processed confidentially, accurately and securely. Our Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number.


When you submit comments or feedback
We welcome your comments sent through our website. Any written submissions (feedback, suggestions, ideas, confidential, original work of any kind) sent to Regent Products Corp shall exclusively remain as property of Regent Products Corp. We will not reveal any information you disclose but we hold the right to use the data for our own analysis. Your identity will remain anonymous.


When you apply for a credit line
You will be asked to provide your name, address, e-mail address, phone number, and other reference information needed to verify your identity, such as your business details. This information is required to process your application.


We may acquire customer lists from other parties
So that we may invite new people to visit Regent Products either at a trade show or here in our showroom.  Our policy is to acquire lists of people who have indicated that they are willing to receive e-mail offers. Also, each time we send an e-mail offer, we provide people with the opportunity to un-subscribe from receiving future e-mails or mailing offers at anytime.



How Do We Use Your Information?
We may or may not use your information in the following ways:

To serve you better
We might combine the information you provide to us online, in our showroom or through our sales staff.  We will use that information to personalize our services, which include (but is not limited to) providing better product recommendations or special offers that we think may be of interest to you.


To enhance your online shopping experience
For example, we may use it to recognize you and welcome you to the site.


For marketing and promotional purposes
For example, we send out e-mail and direct mail to our customers about products or events that we think may be of interest to them. We also may send offers on new items, upcoming trade show information or industry news to keep you informed.


Do We Share Your Information?
Regent Products Corp respects your privacy. We do not sell, rent, loan, or transfer any personal information regarding our customers to any unrelated third parties. All the information that is gathered is used for internal marketing purposes.


Can I Access My Information?
If you are a registered customer of Regent Products Corp, you can access and even update your information (including billing and shipping preferences) under the My Account section on our website.


Is It Secure to place an order on regentproducts.com?
Yes. We use Secure Sockets Layer ("SSL") for secure transmissions. SSL applies encryption to provide confidentiality between two communicating applications, such as your PC and our Internet server. Encryption is defined as a process for scrambling data to prevent illicit entry into a system or interception of information as it travels over the network. That's why you must use an SSL enabled browser to access regentproducts.com. When your data is transmitted over the Internet, it is encrypted at the sending end and then decrypted at the receiving end.
 

What Are Cookies and Do We Use Them?
A cookie is a small piece of information sent by a Web site that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. We use session cookies. Session cookies exist only for as long as your browser remains open. Meaning, once you close your browser window the cookies (and all its information) disappear. We use session cookies to maintain information we need to have in order for you to shop on our website regentproducts.com. For example, the Session ID cookie that we ask your browser to record might be the ID for your order. Without the Session ID cookie, you cannot add merchandise to your shopping order and carry it to Checkout. Cookies can be used by a web site to recognize you. But that does not necessarily mean any personal information is stored in the cookies. We do not store personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and e-mail address) is stored safely and separately on our servers. You will be prompted to provide a password to access this information every time.

 
How Often Does This Policy Change?
As an industry leader, Regent Products Corp. strives to improve our services and marketing. We will make changes to this privacy policy and will likely be edited without notice, for that reason we strongly advise that you check back to this policy frequently.

 

 

 

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