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Shipping Policy

Regent Products Corp works with many trucking companies and will request several quotes to assure you the best possible shipping rate.  All orders are carefully picked, checked and shrink wrapped on pallets.  If you have any further questions please contact your Regent Products Sales representative.


*Shipping time frames *
Our shipping volume increases during the holiday seasons i.e. Halloween and Christmas. We may experience a delay during these particular seasons. We understand getting your orders out in a timely matter are important. We will work hard to meet your specific shipping dates. If you have any questions about the status of your order please contact us.

**Shipping Policy Disclaimer**
Regent Products Corp. will not ship single cases or small orders containing aerosol sprays due to HAZMAT restrictions from Trucking companies. We will not ship pump sprays, shampoos, any liquids, picture frames, glassware, dinnerware, perfume, candles, plastic containers, plastic dishes or serving ware of any kind or any other fragile items via UPS due to potential damages. Regent Products Corp. reserves the right to cancel any order if determined it does not meet a minimum order requirement or if the items cannot be shipped safely. If a customer insists on shipping their order with fragile items after Regent Products Corp. has determined there is a possibility for damages to occur then the customer assumes 100% liability and all claims will be denied.  

 

SHIPPING ESTIMATE
Shipping estimates are just that… every time you add an item or make changes to your order, the shipping charges will change.  Each shipping estimate is based on the order’s weight, cube and destination. If changes are made after your order is submitted, we have to recalculate the shipping charges.

SHIPPING CHARGES
Payment of freight charges is the responsibility of the customer.  All freight ships F.O.B./Freight Collect from our warehouse in River Grove, Illinois.  After your order leaves our warehouse, the customer owns the goods in transit and is responsible for filing any damage claims directly with the trucking company. All freight charges that are prepaid with a credit card can be subject to a service charge fee by the credit department.  PLEASE NOTE: ALL FREIGHT CHARGES ARE STRICTLY ON A COLLECT BASIS UNLESS YOU HAVE PREVIOUSLY MADE OTHER TERMS WITH US PRIOR TO YOUR SHIPMENT LEAVING.


SHIPPING METHODS AND OPTIONS

Less than Truckload (LTL) Shipping/UPS
We work with the best trucking companies possible to get the highest discount on your shipments.  We will quote you the rates/discounts supplied to us by our carriers. If you have an agreement with a preferred carrier you must let us know ahead of time when you are placing your order with us.
 

  • Commercial Shipping
    Regent Products Corp works with a wide range of trucking and transportation companies throughout the country so you can enjoy the benefit of the best, inexpensive, reliable, quickest and safest method possible.

  • Residential Inside Deliveries/Special requests or services
    We must know ahead of time if your order is shipping to a residence. Additional charges may apply. Most shipping companies have a standard fee applied to all residential deliveries.  Shipments with a residential destination could be subject to a fuel surcharge, and extra charges. Customers should also check with their municipality on laws prohibiting trucks on residential streets. Any overage, delay or refused shipment charges incurred from the trucking company are the sole responsibility of the customer NOT Regent Products.

     

  • Inside deliveries/Liftgates/Call for appointments
    When there is a request for a lift gate, a call before delivery or inside delivery additional charges are the responsibility of the customer. Regent Products Corp will not pay and is not liable for any additional charges incurred. Shipping companies can even deliver inside your business. Again, any extra charges are the responsibility of the customer.

  • International Shipping
    Regent Products Corp ships product around the world. Make sure you find a reliable Freight forwarder to move your order efficiently. We recommend that you locate a freight forwarder familiar with shipping to your country.  Regent Products Corp can recommend a freight forwarder but will not be liable for any services provided by them.

  • Drop shipping/Internet e-tailers
    Each decision on whether to drop ship is unique depending on the order and type of business. We may decide NOT to drop ship. Discuss this option with a salesperson.

    Time Line for transportation (These are estimates only from the time they leave our facility)


East Coast

An estimated 3-5 business days

Midwest

An estimated 2 to 3 business days

West Coast

An estimated 4 to 7 business days

International

Depend on freight forwarder shipping schedules

 

  • Orders placed ahead of time for Customer pick-up
    Depending on the size of your order and the time of day we received it, your order will be ready for you within (24) hours to pick-up. We need a reasonable amount of time to pick your order. Customers should verify first with your salesperson or our traffic department if this time frame is available.
  • Orders arranged for pick-up by the Customer
    All orders will be carefully picked, checked and shrink wrapped on pallets to secure your shipment during transit. These steps help avoid extra costs, increase efficiencies and reduce damages. 
    Please note:  Customers arranging their own pick-up/transportation must provide full information on the trucking company to us. All pick-up orders have to be routed by the customer, which means they will need to provide us with the name of the trucking company, contact information, name, time and date of pick-up.
  • Walk-in, Pick-Up Now orders
    We welcome walk-in orders. Customers placing and picking up orders the same day must allow us a reasonable amount of time to do so depending on the size of your order. At times we may not be able to allow you to pick-up your order the same day.  This will vary depending on our work load in the warehouse.  
 
 "Louie" is a registered trademark of Regent Products Corp. 2015, River Grove, IL 60005

 

 

 

 

 

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